Cancellation policies for Summer

Thunder Mountain Bike Park

Cancellations made with at least a 24 hour notice are fully refundable. Cancellations made with less than 24 hours’ notice will be nonrefundable. Cancellations must be made by phone by calling 413-339-6617. If Thunder Mountain Bike Park closes due to weather related concerns or for any other reason, you will be offered the chance to reschedule your reservation to another day or receive a refund. The amount of your reservation cost that can be applied to a rescheduled visit will be pro-rated based on hours of operation.

Rafting, Zip, Aerial and Coaster Activity Cancellation Policy

If You Have to Cancel:
If you choose not to purchase the cancellation insurance and need to cancel:

  • More than 30 days in advance of your trip date, we retain a $10 per person cancellation fee.
  • 30 days or less in advance of your trip date, you forfeit the entire cost of your trip, unless you have purchased the Cancellation Insurance or have to cancel due to Covid restrictions (see below).
  • Covid related cancellations made 30 days to 24 hours before your scheduled trip date are ONLY eligible to rebook or receive a credit for the total amount paid. No-shows on the date of the trip or last-minute cancellations are not eligible for a credit. If you would prefer a refund, we encourage you to purchase the Cancellation Insurance.

Transferring Reservations:
All reservations are transferable to another person, but not another date, unless you have purchased Cancellation Insurance. Transferring to another date is the same as canceling.

Cancellation Insurance:
Cancellation insurance allows you to cancel or change the date of your reservation up to 24 hours in advance of your trip. Guests who cancel will receive a full refund minus the cost of the cancellation insurance and processing fee. It must be purchased for the whole group or not at all. No-shows on the date of the trip or last-minute cancellations are not covered by cancellation insurance.

Customers will receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

Lodging Cancellation Policy for the Warfield House Inn and Campground:

Warfield House Inn:

Any cancellations made 7 days in advance to arrival date may receive a refund or the option to re-book to an alternate date. Any cancellations made less than 7 days prior to arrival date will forfeit any refund or option to re-book.


  • Full refunds, minus a $10 administrative fee, will be issued for cancellations made up to 48 hours prior to check-in. No refunds will be given with less than 48 hours’ notice or for no-shows.
  • No refunds will be given for early departures related to poor weather.

On Hill and Off Hill Conduct Policies

On-Hill Guest Standards

The list of standards below is not exhaustive, but they are the most prevalent behaviors that generate guest complaints, dissatisfaction, and injury. These behaviors may result in the loss of ticket or pass from Berkshire East.

  • Ducking a roped closure.
  • Out of control skiing, snowboarding, mountain biking, or the inability to stop or avoid other people or objects.  This constitutes a violation of the Responsibility Code.
  • Reckless and irresponsible skiing, snowboarding, or mountain biking including knowing or blatant disregard for the safety of others, and/or showing a lack of concern for the consequences of one’s own actions.
  • Malicious, intentional sudden stops.
  • Excessive speed in slow zones, congested areas, and at the base of all lifts. The speed expected is relevant to how many people are in the area, weather conditions such as visibility, and/or ground surface quality. As a general rule, speed should match that of the flow of traffic; always brake speed when entering a slow zone, congested area, or at base areas.
  • Jumping terrain barriers, slow fences and/or ducking of intersection flagging.
  • Improper or unsafe trail merging.
  • Failure to use a retention device on skis and snowboards. Although we don’t require or check to ensure that each skier/snowboarder has a retention device, skiers and riders are responsible for a runaway ski or snowboard.
  • Leaving an accident scene if involved in a collision, except to notify authorities or obtain assistance.

Know how to load, ride, and unload lifts. Secure any and all loose clothing. Wearing backpacks is not recommended.

Off-Hill Conduct

The list of personal conduct standards below is not exhaustive, but they are the most prevalent behaviors that generate guest complaints and dissatisfaction.

  • Please avoid using profanity around others, in particular around families.
  • Do not smoke in crowded public spaces such as lift lines or anywhere within 50-feet from buildings or fueling operations.  While smoking on chairlifts is not prohibited, we ask for respect towards other guests' requests concerning smoking. 
  • Focus on loading procedures when getting on and off lifts. 
  • Alcohol consumption is not permitted in lift lines ; containers must be disposed of before entering lift lines. Any guests who exhibit impairment from alcohol or other substances will not be allowed to board lifts. 
  • Do not cut or duck into full lift lines, crowded mazes, or in front of others.
  • Do not throw snowballs or other items at individuals or property.  In instances where bodily harm or property damage occurs from malicious throwing of snowballs or other objects, the guest may also be referred to law enforcement.
  • Do not litter on MMSA property or Forest Service land.

Drone Policy

Berkshire East Mountain Resort prohibits the operation or use of unmanned aerial systems, or aerial drones, by the general public including recreational users and hobbyists.

This prohibition on drone use extends to any drones launched or operated from Resort property, as well as drones launched from private property outside of the Resort boundaries.

Any violation of this policy may involve suspension of the users skiing, snowboarding, or mountain biking privileges, revocation of the user's season pass, as well as confiscation of any equipment. Violators will be liable for any damages, including but not limited to, physical or personal injuries, property damage, damages for violations of privacy, regulatory fines, and legal fees.

In rare cases, drones may be used with written permission from management for special events and promotions.


Pets are permitted if kept on a leash, no longer than 10-feet, at all times. Do not leave pets unattended. Do not leave pets in vehicles. Pets are not allowed in any buildings. We understand that your pet is part of the family, but please be courteous to other visitors. Owners are responsible for cleaning up after their pets. If your pet is a disturbance, threat, or nuisance to others, we reserve the right to ask you leave without a refund. 

Berkshire East Terrain Access & Uphill Travel Policy

During the winter operating season, guests wishing to access the Berkshire East trail system through skinning or snowshoeing may do so after purchasing an “Uphill Travel” pass or be in possession of a valid season’s pass or day ticket with a complimentary “Uphill Travel” endorsement.  Guests are permitted to skin from dawn to dusk only and must stick to designated routes as defined below.  All uphill travel participants are required to sign a release and waiver seasonally. Passes and waivers can be purchased at Customer Service. Please respect our mountain operations crew and stay off the hill if grooming is in progress or if operations crew deems closures necessary. 

Guests engaging in uphill travel are encouraged to check a snow report before leaving the base area to become informed of closed terrain or trails and to be made aware of any snowmaking, events, or other operations that may be in progress. 

Please know that uphill routes may not be patrolled. 

Uphill Season Pass: $50

Uphill Day Pass: $15

• Access to Berkshire East trails is at your own risk.

• Closed trails and terrain parks may not be marked or signed from the bottom, top, or other access points on the trail. 

   • Trails are designed for use by skiers and riders and any form of downhill descent other than skis or snowboard is prohibited with the exception of snowshoeing down Thunder Trail.

• Sledding or sliding in any form is prohibited (except during the annual “Cardboard Classic” event)

• Guests accessing the trail system through uphill travel are asked to stay to the side of the trail, wear visible clothing and choose a route that gives downhill traffic the best view of your location.  Be aware of sharp turns and knolls where you may not be in view of downhill traffic.

• Guests accessing the Berkshire East trail system must adhere to Your Responsibility Code.

• Your “Uphill Travel” pass must be worn at all times.

• For the safety of our guests, dogs are not allowed to accompany our guests during uphill travel.     

• This policy may be changed at any time. Participants are responsible for obtaining the most recent uphill policy online at www.berkshireeast.com/policies.

Uphill Routes

Big Chief 

During pre-operational hours, uphill travel is permitted on Big Chief.

During operational hours, uphill travel is permitted on the following routes:

• Thunder Trail. Stay to uphill travelers left of trail. 

• Mohawk > Roy’s Way > Mohawk IF & ONLY IF Roy’s Way is Closed!

See the following pages for details on these routes and trail maps.

Thunder Trail 

Thunder is located on the east side of Berkshire East. To enter trail, proceed up the bottom of Mohawk and turn left through the Mountain Coaster. Proceed up Thunder, staying on uphill travelers left of the trail as conditions allow. If present, follow uphill trail markers to top of mountain. 

Deer Run > Roy’s Way > Mohawk

This route is an option during operational hours IF & ONLY IF Roy’s Way is closed: this trail often has skinnable yet not skiable snow.

• From the base, start skinning up Mohawk to the second intersection, take a left onto Roy’s Way.

• Merge back onto Mohawk and stay left to continue up Mohawk.

• Around a corner is the one steep pitch on Mohawk. Please stay far skinners left. 

• Continue to the top of Mohawk.


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