FAQs

Learn Before You Leap

It's important to know what you are getting into. If you have questions that are not here, please call customer service at 413.339.6617, or email info@berkshireeast.com

How Do I Book A Tour?

Reservations may be made in one of three ways: 

  1. Book now, using our online reservation system. 
  2. Over the Phone 413.339.6617 x 2. 
  3. On-site as a walk-in customer. 

If you want to zip that day, we will do our best to accommodate you, however, we cannot always guarantee you a spot if you want to go the same day. Reservations are strongly suggested. Phone reservations can be made with a BECT customer service representative at 413.339.6617 during normal business hours. Online reservations may be made at any time. Full payment is expected up-front when you make your reservation.

What should I wear?

Participants will be given a harness and a helmet. These will be worn over your clothes, so please be sure to wear clothing that will fit comfortably under these items. Longer shorts or pants are recommended. Participants are required to have close-toed shoes; hiking shoes or sneakers work the best. No sandals, water shoes, or high heels.

Sunscreen, bug spray, and sunglasses are recommended. Be aware of ticks and please wear tick repellent or clothing saturated with tick repellent.  If wearing glasses, be sure to have something to secure them to your head. Long hair and dangling jewelry must be secured. We do zip in the rain, so in the event of inclement weather, make sure to bring your rain gear.

Weight, Height, Age Limitations

For the Base Area or Mountain Top Tours, participants must be at least 8 years old and weigh between 70 and 275 lbs. For the Valley Jump Tour, participants must be at least 12 years old and weigh between 100 and 260 lbs. For the safety of our guests, we are strict about these rules. 

Berkshire East Canopy Tours reserves the right to weigh our guests, and we routinely do so for safety purposes. There are no height restrictions. Please note our tours are not suitable for women who are pregnant, or anyone with certain existing medical or mental conditions. Please know yourself.

Do all participants need to sign a waiver?

A waiver form is required from all participants. The waiver is sent electronically during the booking process. Those under the age of 18 will need to have their parent or guardian complete the digital waiver for them. You may also complete the electronic waiver upon your arrival during the check-in process.

May I buy a Gift Certificate?

Sure can! Gift certificates must be purchased online here.

How much physical exertion will be required?

The Base Area and Mountain Top Tours involve walking short distances on well-maintained trails, so guests must be prepared for hiking. Our Valley Jump Tour requires a fairly challenging uphill hike of approximately 10 minutes, as well as shorter walks in between all of the individual zips.

How does Berkshire East Canopy Tours compare to other Zip Line companies?

Favorably! Not many canopy tours offer our complement of zip lines, lift rides, and experience. We offer some of the longest zip lines in North America, we have a great mountain top tour, and we have a great introductory tour. We’ve had guests from all over the world! Not to mention a lot of repeat business from around Western Massachusetts. Most people leave wanting more. Our core policy is to give people the experience of a lifetime.

What is the Berkshire East tipping policy?

Similar to other service industries, if a guest feels like he or she has received exceptional service, a tip for the guides is encouraged. A great deal of training and attention to detail has gone into the preparation and execution of each tour. All of our guides enjoy their job, and we expect that each of our guests will receive the highest level of service and care. If you feel like you have experienced an exceptional tour, it is likely due to the professional and diligent approach of your guides. If you plan to tip your guides, we ask that you please bring cash, as we are unable to process tips on a credit card. We do have an ATM onsite, and there is a $2.00 processing fee for any cash withdrawal.

Is there a Drug & Alcohol Policy?

This is very simple, NO DRUGS OR ALCOHOL prior to your experience. We need you lucid! Participants will not be allowed to zip line if they are under the influence of drugs and/or alcohol. Berkshire East reserves the right to dismiss participants, and refunds will not be granted.

Can I bring a camera?

Yes, you can bring a camera with an appropriate security strap. Please note that we do not provide photography services at this time.

Can I bring my pet?

No. For the well-being of your pet and the safety of other guests, we do not allow pets on our premises. This includes anywhere on our grounds or facilities. Pets should not be left unattended in your vehicles.

What can I bring with me on my tour?

Backpacks are permitted for your water bottle, camera, or other necessary personal items. Be sure you have appropriate security straps attached to any electronics or cameras and everything is securely attached to you. We suggest you use straps to secure your eyeglasses or sunglasses. We strongly suggest that any unnecessary valuables be left at home or safely locked in your vehicle. 

Customer Service can only hold car keys (no other items). Our guides are not allowed to carry your personal items for you while you are on the tour. If you carry an EpiPen or other necessary medication, please let your guides know. Please be advised that we are not responsible if you lose items or if they are stolen while on our premises.

Are there refreshments?

The Crazy Horse Bar and Grill serves breakfast and lunch from 9:30am to 1:00pm daily. Choices include eggs, omelets, pancakes, sandwiches, burgers, soups, salads, and more. Coffee, drinks, and snacks are also available at the Grill. 

We also have beer available to purchase for individuals 21 years of age and older, after 12:00pm during operating hours. Please remember that alcohol may not be consumed prior to zip lining.

What if I am scared of heights?

Most participants are surprised with the level of safety and comfort experienced during their tour. Our guides are sensitive to our guests fears and are practiced in helping new riders work through any initial apprehensions. Our entire zip line system is engineered for safety and employs a passive gravity braking system, which allows riders an added level of assurance. Essentially, all the rider needs to do is sit back and enjoy the ride and the incredible views.

What are your Age and price definitions?

Youth= age 8-16, Adults= age 17+, Seniors= age 65+, Military= Active or retired military person(s) with a Military ID or other proof of service. Our military rates are extended to the military person’s immediate family (spouse, children, siblings, and parents).

Inclement weather?

Please note that Berkshire East does not cancel tours for rain or other minor inclement weather. We run our tours rain or shine, regardless of the temperatures, so come prepared with rain gear and warm clothes, if rain or cold temperatures are forecasted. However, in the event of high winds or lightning, we may have to postpone or cancel a tour. In these instances, you could experience a weather delay while we wait for a storm to pass. If Berkshire East makes a decision to cancel or postpone your tour for any reason, we will try to accommodate you by asking you to return later that day, rescheduling you to come another day, or we will refund the money you paid to us, if rescheduling is not an option.

What forms of payment are acceptable?

Berkshire Whitewater accepts cash, Visa, MasterCard, Discover, and American Express. We do not accept personal checks. If you have a gift certificate or a voucher to use, you can enter the voucher number on the payment screen when making your online reservation.

What if I have a question that was not answered by this FAQ?

Please call 413.339.6617 x 305. Or email reservation@berkshireeast.com.

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