Prior to December 1                                                 up to 100%
December                                                                   up to 75%
January                                                                        up to 50%
February                                                                      up to 25%

All requests must be received prior to March 1, 2024.

Please provide all three of the following documents so that we can process your request. 

1.           Letter requesting a credit or refund within 30 days of incident. Please include first and last name, mailing address, telephone number, and a brief explanation of why you are unable to use your pass. 
2.           Either a doctor’s letter on official letterhead stating the reason for nonparticipation and date of onset, or a letter from your employer on official letterhead certifying a transfer and an effective date.  
3.           Your Season Pass. 

You may bring these documents to the Customer Service Desk at your pass purchase location (Berkshire East or Catamount) 

Credit towards future season pass purchase: If a credit is granted, we will apply the credit to the guest account. Credits are non-transferable and may only be used for the next season’s pass purchase. You will be responsible for any difference in price.  

Refunds: If original payment for your season pass was by cash or check, and you are granted a refund, a check will be issued through our Accounts Payable department (allow 2-3 weeks).  If original payment for your season pass was by credit card, the amount of refund will be credited to your credit card. You need to provide us with your credit card information in order for us to process the refund.