Berkshire East Covid-19 Prevention Statement

Warfield House with View Of Berkshire East
July 13, 2020

Berkshire East Covid-19 Prevention Statement

COVID-19 and the risk of viral contamination have fundamentally changed the recreation industry and we have been planning accordingly. As we start looking beyond the immediate crisis, it’s clear people are yearning for human connection and a return to the activities they love. We believe that we can satisfy that need for connection and recreation while maintaining a healthy distance from each other. In order to achieve that balance, it’s important to have a clear set of principles, guided by core values. These include:

  • Our commitment to our team members safety 
  • Provide an experience that brings people together in healthy ways
  • Commit to doing the right thing

As Massachusetts and the recreation industry opens back up, we are doing our best to stay true to these principles. Here is our plan as we enter Phase 3 of reopening. We will adjust these as new state guidelines and best practices develop:

  • Private Tours for Guided Tours-- Whether you’re traveling as a couple, with the kids, or as friends, most guided tours will be private. While we are grateful for the opportunity to meet friends from all over the world we will do so from a healthy distance. Our Valley Jump Zip Line Tour allows for social distancing among guests, so we will run these with reduced trip sizes. 
  • Reduced Trip Sizes with Multiple Launch Times-- You have the convenience of choosing what time works best for your friends and family and the luxury of smaller, more intimate experiences.
  • A Focus on Hygiene-- Hand washing, strict cleaning and disinfecting measures of common areas such as bathrooms, vehicles, and equipment, and limiting the number of people gathered in outdoor and indoor spaces. 

The Specifics

For Thunder Mountain Bike Park Operation Guidelines CLICK HERE

A focus on our team’s wellbeing:

  • Each team member will be asked to wear a mask at all times when engaging with customers 
  • Every day, before work, employees will fill out health declaration questionnaire regarding Covid-19 symptoms and potential recent close contact with confirmed case of coronavirus:

A focus on our guests’ wellbeing:

  • At the time of booking any tour, all participants will receive an automatic email that provides important explanations of inherent risks related to COVID-19 and will also include a link to sign an online waiver to facilitate a touch-free registration 

Upon Ticketing and Check-In:

  • Each Berkshire East Employee will wear a mask when social distancing is not possible.
  • A touch-free check-in process when possible. 
  • Online bookings and waivers are strongly encouraged.
  • Masks will be required while inside all buildings. Don't have a mask? Ask Customer Service, Bike Rentals, or the BBQ for a disposable one. 

Guidelines for Activities and Tours

  • Guided tours will be reduced in size and limited to reservation units when distancing is not possible. Our Valley Jump Tour allows for that distancing.
  • Multiple staggered launch times to assist with social distance guidelines.
  • Staff will wear a mask when social distancing is not possible.
  • Limited daily Bike Park capacity.
  • Riding the chair lift will be limited to one person or family and friends. Please do not ride the lift with someone you do not know.  
  • Every person has assigned equipment for rentals or tours.
  • The spacing of guests according to current social distancing guidelines: on the river, in the trees, on the coaster and on bikes. 

Restroom and Changing Facilities:

  • Control traffic patterns and limit capacity to maintain social distancing guidelines.

Cleaning:

  • All surfaces cleaned and disinfected in accordance with Massachusetts Department of Health (MDH) and CDC guidelines.
  • Zip Line, Aerial Adventure, and Bike Gear will be either sanitized or quarantined 48 hours before use. 
  • Mountain Coaster carts will be sanitized between use. 

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